Contact Us

We are happy to assist you. If you have a general question regarding your credit card account, please contact us by phone or mail.

  • LOST AND/OR STOLEN:
    • If you suspect your card has been lost and/or stolen, please call our customer call center at 802/800 371-5162 immediately.
  • PHONE
    • Customer Service
      • 802/800 371-5162
    • For calls outside the United States
      • 00-1-802-371-5162
  • MAILING
    • Payment address
      • VSECU
      • PO Box 10309
      • Des Moines IA 50306-0309
  • DISPUTE A TRANSACTION:
    • If you do not recognize a charge or feel you were billed an incorrect amount, please contact a Member Service Consultant to discuss the process and complete any necessary forms.
    • Mail:
      • VSECU
      • P.O. Box 67
      • Montpelier, VT 05601
    • Fax:
      • (802) 371-6167

You may also call our customer call center at 802/800 371-5162 if you have further questions.

  • IF YOU SUSPECT FRAUD:
    • Call 802/800 371-5162 immediately to report any fraud.
    • Mail:
      • VSECU
      • P.O. Box 67
      • Montpelier, VT 05601
    • Fax:
      • (802) 371-6167